• home
  • shop rugs
  • bespoke service
  • designer collection
  • explore rug couture
  • customer service
  • trade
  • search
  • create a bespoke rug

    privacy policy

    online security

    payment methods


    contact us

    We offer free delivery to most international destinations on orders exceeding A$400. For orders below the A$400 threshold, a surcharge is added at the cart. You can easily avoid surcharges by ordering a larger/different rug or increasing the number of rugs in your cart.

    Please note for rugs that exceed 3 meters or 9.8ft in width, additional delivery charges may apply - our support team will contact you after placing your order and provide you with a supplemental delivery cost for your area.

    From the date of your order you will receive your hand made rug in approximately 6 weeks. Large complex/pieces can take up to 8 weeks or longer. Plain rugs are available from just 4-6 weeks *12-14mm pile depth.

    Where applicable any import taxes for your location are arranged/paid by us prior to dispatch. In the unlikely event that you are contacted by customs in your country requesting additional duty fees, please pay them and we will reimburse you immediately.

    Please note standard delivery is a one man courier delivering to the door, if you require a two man delivery or assistance carrying in the order / rolling out the rugs / disposing of packaging etc please contact us for a quote.

    Express delivery is available - if you need rugs in a quicker time frame contact us for details.